Our policies
How payment, cancellation, refunds, exchanges, warranty and your data work at MRZ Solutions.
Payment
- Orders up to Rs 50,000 can be paid cash on delivery.
- Orders of Rs 100,000 and above are paid 100% in advance before dispatch.
- Orders between Rs 50,001 and Rs 99,999: We'll confirm payment terms on WhatsApp (to be confirmed).
- We share payment details on WhatsApp when we confirm your order.
Cancellation
- Free before your order is shipped (to be confirmed).
- If you cancel after it is shipped but before it reaches you, you pay the shipping cost (to be confirmed).
Refunds
- Ask within 3 days of delivery.
- If you changed your mind, the product must be unopened and sealed, and you pay the delivery charge.
- Refunds are paid by bank transfer.
Replacement and exchange
- Ask within 3 days of delivery.
- Faulty product: send an unboxing video, and return it in its original box with the receipt (to be confirmed).
- Changed your mind: the product must be sealed. If the seal is opened, a 25% fee applies.
- Exchanging for a more expensive product: you pay the difference (to be confirmed).
- Exchanging for a cheaper product: to be confirmed.
- You pay the delivery charges when returning or exchanging a product that is not faulty.
- Delivery charges for faulty products: to be confirmed.
Warranty
- Products carry the manufacturer's warranty only. For example, an Inverex inverter has Inverex's warranty.
- For warranty claims, contact the manufacturer directly.
- For MRZ Solutions' own products, the warranty is stated on the product page.
Privacy
- We collect your name, phone/WhatsApp number, city, address and order details, and your email if you give one.
- We use them only to confirm and deliver your order and to help you after the sale.
- We never sell your data. We share it only with our delivery partner, or when the law requires it.
- If you tick “Remember my details on this phone”, that phone is linked to your orders: you see them in My orders, and we keep your cart and wishlist (the products, and the day each was added to the wishlist) to help you. “Forget this phone” in My orders ends it. We do not take card payments on the site.
- If you make an account, we keep your name, mobile number, email, city and address with it, the orders you place while logged in, and your cart and wishlist (the products, and the day each was added to the wishlist), so they are there when you log in on another phone or computer. Your password is stored scrambled: nobody at MRZ can read it.
- If you are logged in, your wishlist is saved to your account.
- To see or delete your data, or to close your account, message us on WhatsApp.
Questions
Last updated 19 Oct 2026